What
do I do if ......
I need information
on matriculation?
Please contact registry if you have any questions about the matriculation
process. Registry website
here
I was not here for Freshers' Week?
It is vital that you contact Registry as soon as possible to confirm
your matriculation.
You
also need to come in to see us (at the Student Support
Office) so we can
confirm your attendance and ensure that you are registered on the correct
courses. We will also make an appointment for you to meet with your Director
of Studies.
I need a letter confirming that I am a student?
The Student Support Office can provide confirmation of status letters
for many organisations/circumstances including banks and council tax. Please
get in touch with us in the Student Support Office. Please allow
48 hours for processing.
I would like to change a course?
Please speak to the relevant course organiser and subject area secretary.
The earlier in semester you request a course change the more likely this
will be approved.
I miss a tutorial?
Tutorials are an integral part of your study and you should make every
effort to attend these as failure to do so may result in penalisation.
If you have missed a tutorial, you MUST contact your tutor to account for
your absence and find out what preparation is required for the next tutorial. Similarly,
if you know in advance of any good reason why you will not be able to attend
a tutorial, you should inform your tutor at the earliest opportunity and
be prepared to catch up on any missed coursework.
I miss a deadline?
If you cannot complete your coursework in the allotted time-frame,
you should contact the relevant Tutor or Course Organiser at the
earliest opportunity to request an extension. Please note
that extensions are only given in cases of severe or unforeseeable
difficulty and requests must be accompanied by a medical certificate
and/or letter from your DoS. Any course-work
submitted late without an extension having been agreed will be penalised
and may not be assessed. Please note that computer problems are not
accepted as an excuse for late submission.
I need an academic reference?
When you graduate you will be given a Final Profile which you
should keep safe. This serves as both a professional and academic
reference.
I need to speak to my DoS?
Your DoS should be your first port of call for academic advice and guidance
as well as for providing academic references. It is advisable
to contact your DoS by email to arrange an appointment unless you know
his or her office hour(s). If your DoS is not available for any reason,
you should visit the Student Support Office who can put you in touch with
the School's Senior DoS or another relevant Academic member of staff.
I have failed an examination?
Please see you DoS in the first instance. If your DoS is not available
please contact the Student Support Office: studentsupport@education.ed.ac.uk
I have failed to progress to Honours?
You should speak to your DoS as soon as possible to discuss the options
available to you, or please contact the Student Support
Office.
Further support and guidance on academic appeals can be obtained from EUSA:
The Advice Place.
I am struggling with coursework?
Please speak to your DoS as soon as you know you are having problems.
I wish to take an Authorised Interruption of Study?
Students who require a leave of absence exceeding four weeks in duration
should apply to the Dean of Undergraduate Studies for an Authorised Interruption
of Study (AIS). An AIS will not normally exceed one academic year
and supporting evidence (such as medical certificates) must be provided.
Students wishing to apply for AIS should contact the Student
Support Office to complete a request form and provide relevant documentation. This will
then be sent to the Dean's office who will contact you directly to confirm
the outcome. During
the period of absence it is your responsibility to provide a current postal
contact address and to ensure that any legal requirements imposed by your
funding or grant authority are met. You must also check their University
email account regularly for communications from the University. AIS is
not permitted unless there is satisfactory evidence of illness or other
circumstances beyond your control which justify such a measure.
I wish to transfer to another degree programme?
Students wishing to transfer into another degree programme within the
School of Education should contact the Student Support
Office at early
as possible to complete a transfer request form. It should be remembered
that final authorisation of transfers lies with the Senior DoS and that
whilst transfer to a different degree programme in CHSS is possible, it
is not automatic and some transfers are not possible, particularly where
there are tight subject limits and minimum entrance grades for degree programmes.
Students wishing to transfer into another School within CHSS should contact
the Senior DoS of the School into which they wish to transfer to explore
the possibility of transfer. Transfers into another College to those which
extend the period of study must be approved by the Dean of Undergraduate
Study. There is a strict deadline for such requests (usually mid-March)
and students will be informed of the outcome in May.
I wish to withdraw permanently from the University?
Please contact the Student
Support Office as soon as possible in order
that we can notify Registry. You should also discuss your intentions
with your Director of Studies. Please note that your e-account will become
inactive shortly after leaving the University therefore you should inform
your email contacts and be sure to copy all important data to a personal
account. It is your responsibility to inform your Local Authority.
I need to transfer to a different University?
You will need to speak to the University you wish to transfer to; they
will advise if your transfer is possible. You will then need to speak
to your Director of Studies.
I have a disability?
The University welcomes students with disabilities and we strive to maintain
equal opportunities for all, creating "reasonable adjustments" to
curricular requirements to ensure that students are not disadvantaged.
The Disability Office can offer a wealth of advice and support to students
with both existing conditions and those which have developed during the
course of their studies. Contact 0131 650 6828 or the
Disability Office
I have health problems?
The University offers a variety of support services to maintain the health
and wellbeing of students. Please see the Health
and Welfare pages for
details.
It is advisable for you to register with a GP as soon as possible on your arrival
in Edinburgh.
The Richard Verney Health Centre, 6 Bristo Square
Tel: 0131 650 2777 Email: Health.Service@ed.ac.uk
I am absent through illness?
It is important that you contact your Course Organiser and Secretary as
soon as possible to record your non-attendance of classes. You may
self-certify up to seven days. For more than that it is necessary to submit
a medical certificate. Absences of up to four weeks duration are
permitted and it is your responsibility to ensure that you can catch-up
with your coursework. If your period of absence exceeds 4 weeks,
you will be required to apply for a temporary Interruption of Study. Please
contact the Student Support Office to help you through this process. If
you feel that your illness has significantly affected your progress, you
can apply for consideration of Special Circumstances. If your illness prevents
you from dealing personally with your academic affairs, you may nominate
someone (e.g. a parent) to act on your behalf however we must receive confirmation
from you in writing before we will communicate with a third party.
I have personal problems?
It is inevitable that many of us will be faced with difficult situations
at some point in our lives and we understand that your studies may be affected
by these. There is a network of support available to students, and
you may find it useful to speak to the Student
Counselling Service, the
Chaplaincy or Nightline. Where you feel that your performance in
assessment has been affected by your personal issues and that you can provide
supporting evidence, you should approach your DoS about applying for Special
Circumstances. The Advice Place has a drop-in advice centre which can offer
advice and information on health, disability issues, finance, accommodation,
academic and legal matters, plus specific information for international
and mature students. The chaplaincy also offers a support service
to all students.
In some cases you may wish to take time off from your studies and the Student
Support Officers can guide you through this process. As with many issues
noted here, if you do find yourself in a difficult personal situation, it is
important that you inform the School as early as possible in order that we
can help you access as much help as possible.
I have had a bereavement/family crisis?
Let the Programme Secretary know and they will ensure
that your course organiser and all relevant staff are
aware of the situation and are able to offer support
during this time. This may include giving you
an extension on coursework deadlines. The Student
Counselling Service and the Chaplaincy
Centre may be able to offer you emotional support.
I have financial problems?
If you are unable to pay your fees, you MUST contact the Finance department
(Feepayment@ed.ac.uk ) at the
earliest opportunity in order to find a solution. Further support
is also available from the EUSA Advice Place (EUSA
Advice Place). The Advice Place will also be able to offer guidance
on applying for Hardship Funds.
I have a problem with my accommodation?
Whether you are experienced at living independently or are taking the
plunge for the first time, the University Accommodation service are on
hand to offer advice and residential support. There is a wealth of
information available on their website - Accommodation
Services website
I need advice on study skills?
Many students find it difficult to settle into academic life and make
the transition from school to University. The Centre for Teaching,
Learning and Assessment (TLA) offers advice
and documentation on effective learning and also runs Study Skills workshops throughout
the year. See
the TLA's Effective Learning web pages
I need Careers Advice?
Our dedicated Careers
Service offers
practical and impartial advice to undergraduates on a variety of topics
including career planning and advice and guidance on application and interview
techniques.
I have computer problems?
You can find the helpdesk in Room 1.8 in Thomsons Land - open weekdays
between 9am - 5pm (semester only). In addition you can type "helpdesk"
into First Class and email them.
I need childcare?
Please see the Childcare
web pages for
details of our nursery facilities and available support.
I
am an international student?
Each year the University of Edinburgh plays host to a large number of
students from all around the world. Our International
Office can
help with any queries you may have whether immigration or English language
requirements or simply advice on living in a foreign city for the first
time.
If your question has not been answered, please email Carolanne, Carron
or Paul in the Student Support Office who will be happy to help.
The Student Support Office
Moray House Reception
St John
Street, Holyrood
Tel: 0131 651 6470 / 6134 / 6144
Email: studentsupport-education@ed.ac.uk
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